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Warranty Claim

We pride ourselves on our quality and craftsmanship therefore we offer 1-year (from date of purchase) warranty coverage on our jewelry.

Our warranty coverage includes breakage and damage due to manufacturer defect, but does not include damage due to neglect of our Jewelry Care Guide.

If you feel your item qualifies for a warranty claim, please send an email to hello@brookandbranch.com with the following information to initiate the claim process.

Email subject line:

  • Warranty Claim for Order # { }

Body of Email:

  • Order #
  • Date of Purchase (must be within 1 year)
  • Your contact information (name, email, phone)
  • Description of your claim
  • Detailed photos of your damaged items

Our claims department will review your submission and respond within 5-7 business days.